Shipping & Returns

"Business day" for the purposes of these regulations are days from Sunday to Thursday, excluding holidays.

Standard deliveries will arrive within 10-21 business days,

Express deliveries will arrive within 5-10 business days.

* Standard delivery cost - 22$

* Express cost to distribution point - 48$

 

We clarify that INVISION's delivery service is provided by a third party that is not under the company's control or responsibility. Hence, INVISION will not be responsible for any damage caused by any party that will provide the delivery service directly to the customer.
Since this is a service that is not under INVISION's control and not subject to it, there may be delays in the delivery date due to reasons beyond INVISION's control. For example, a sensitive security situation in the area of the delivery destination, extreme weather, unexpected natural phenomena (floods, earthquakes...), road blocks, etc.

 

The delivery company will make up to two delivery attempts to the customer. Any further attempt is subject to INVISION's approval and will be carried out at the expense of the customer in accordance with the price list of the shipping company.
After buying the order, the customer will receive an email / SMS with the shipping details.
In addition, the customer will receive the tracking number of the shipment, with which he will be able to see the status of the order.
Please check your order upon reception and contact us immediately if the item is damaged, defective or if you received the wrong item so that we can assess the problem and correct it.

 

The product cannot be returned unless it is defective. If the product is damaged:

Returns must be sent to the following address: info@invisionclo.com.
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to ship your package. Items sent back to us without a return request first will not be accepted.
You can always contact us with any return questions at info@invisionclo.com.

We will notify you after we receive and review your return, and let you know if the return has been approved or not. If approved, you will receive an automatic refund to your original payment method within 10 business days. Please keep in mind that it can take some time for your bank or credit card company to process and post the refund as well.
If more than 15 business days have passed since we approved your return, please contact us at info@invisionclo.com.